INTEGRATED EXPERIENCE AND INTERCONNECTED SERVICES
Amplified by the pandemic fueled demand for e-commerce and telepresence digital ecosystems gain relevance as a part of the integrated experience of interconnected services that fulfill cross-sectoral customer needs. The dominant ecosystems today are hyper-scale platforms that disintermediate their competitors by controlling key digital processes including search, advertising, messaging, and payments. Companies with the highest market capitalization, whether it is Amazon or Tencent, derive their revenue from the digital ecosystems they created.
VERTICAL AND HORIZONTAL GROWTH
Ecosystems create value both horizontally and vertically allowing to consolidate multi-segment customer groups across sectors. Bridging openings along the value…
THE NEED FOR ADAPTIVE STRATEGIES
The COVID-19 pandemic is a health and humanitarian crisis, as well as an economic shock. It is a white swan event that throws cognitive automation off requiring changes in AI models, data maps, and strategy. More than ever financial industry requires adaptive intelligence solutions for banking, wealth management, and insurance that can help retain core revenue and identify new growth paths.
INFUSING AI INTO THE OPERATING MODEL
Hyper-intelligence means setting focus on empowering people to work together with AI. This alliance moves businesses to a state where human intelligence, innovation, and imagination are liberated and enhanced by technology. Ultimately, this raises the value and effectiveness of everything a business seeks to do.
Legacy businesses are traditionally organized around core functions such as customer services, finance, HR, and supply chain, with tasks and data managed in silos. …
GLOBAL DIGITAL CURRENCY IS A PARADIGM SHIFT
Global digital currency Libra, which saw its white paper released last month but has yet to launch, has the potential to disintermediate commercial banks and cut off their revenue generation.
UX Strategies & Architectures For Open Banking
Open Banking is a strategic shift that unlocks the banking market and provides services and functionality that bank customers expect from modern banking including instant transactions, increased safety, simplified on-boarding, forecasting, personalization, and access to multiple accounts through a single service. Open Banking is most advanced in Europe because of PSD2, which has brought with it standardization for API specifications. This has led banks down the path from private closed to public open APIs and allowed them to become functional elements of the API Economy. …
Advancement in cognitive technologies is causing us to rethink and restructure every experience we build as a dynamic model based on machine augmented user interaction. The success of machine learning is highly dependent on user engagement which in its turn relies on seamless cognitive augmentation that fulfills user goals. Understanding both sides of this process during design and development stages leads to products with AI grounded in human needs and solving for them in ways uniquely possible through machine learning.
I was tasked with directing UX design for Noetos, the leading open-source machine learning and artificial intelligence platform that assists…
Experience Intelligence Lead at Accenture, New York